Privacy Policy

At HM Digital (www.hmdbs.com), we are committed to protecting your privacy and handling all data responsibly and transparently. This Privacy Policy outlines how we collect, use, and store information when you interact with our website or services.

By using this website, you agree to the practices described in this policy.

1. Who We Are

HM Digital Business Solutions is a consultancy agency specializing in customer experience and digital infrastructure. We work with businesses to implement and optimize platforms such as Zendesk, Monday.com, and custom-built tools.

If you have any questions about this policy, please contact us at:

Website: www.hmdbs.com

2. What Information We Collect

We do not collect personal data such as names, addresses, birthdates, or personal identification numbers through our website.

Instead, we may collect business-related information, which may include:

  • Company name

  • Business email address

  • Job title or department

  • General business requirements or project-related data

  • Any information voluntarily submitted via our contact forms or email communications

We only collect this data when it is explicitly provided to us by you or your organization.

3. How We Use This Information

The business information we collect is used solely for:

  • Responding to inquiries or requests for information about our services

  • Communicating with you about ongoing or potential projects

  • Improving our website or service offerings based on user interest and feedback

  • Internal record-keeping and client engagement

We do not use this information for marketing purposes without your explicit consent, and we do not sell or share it with third parties.

4. Cookies and Website Analytics

Our website may use basic cookies or analytics tools (such as Google Analytics) to track:

  • Website traffic

  • General usage trends

  • Page performance

This information is anonymized and used solely to improve the website experience. You can disable cookies in your browser settings if preferred.

5. Data Security

We implement appropriate technical and organizational measures to protect the data we store and manage. While we take security seriously, no online system is entirely immune to threats. However, we strive to keep our systems secure and limit access only to those who need it for business purposes.

6. Your Rights and Choices

Since we do not collect personal data, there is no personal information to manage, edit, or delete through a user account. However, if you have submitted business-related information via email or our contact form and wish to:

  • Review what we have on record

  • Update or correct the information

  • Request deletion of your submission

You can contact us at any time.

7. Third-Party Links

Our website may include links to third-party tools, platforms, or resources (e.g., Zendesk, Monday.com). Once you leave our site, we are not responsible for the content, practices, or privacy policies of those third-party sites. Please review their privacy policies if you engage with their services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or website functionality. The latest version will always be available on this page.

9. Contact Us

If you have any questions or concerns regarding this policy or how your information is used, feel free to contact us